Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 10-hour shift
• Day shift
• Holidays
• Saturday Availability 

Hillcrest Animal Hospital in Bartlett, Tennessee (near Memphis) is seeking a full-time veterinarian to join our team, working a minimum of 12 shifts per 4 weeks with a full-time benefits package. 

We are a flourishing practice with a talented support staff that enjoys addressing our patients’ needs with an Abaxis suite, digital radiology, ultrasound, Tonopen, doppler bp unit, therapeutic laser, stem cell therapy equipment and much more.  A radiologist visits as needed to perform ultrasounds and echocardiograms.  Our large surgical suite is equipped for both orthopedic and soft tissue surgery.  There are nearby emergency clinics and a specialty clinic to take care of all of your referral needs.   

With our collaborative team of DVMs, access to high quality, extensive patient-side diagnostics and a skilled support staff team, Hillcrest is proud to be a PetVet Care Centers Recent Graduate Certified Hospital. This program allows new grads to learn from experienced Doctors who enjoy mentoring, and teaching. This provides unbeatable opportunities for one-on-one training in surgery/dentistry, access to a broad network of boarded specialists, personalized check-ins, and more! 

What can we offer experienced candidates?

• A flexible schedule involving 12 shifts per 4 weeks with full benefits for a minimum base salary of $120,000 and negotiable production based bonuses
• Travel reimbursement for non-local candidates who would like to get to know our amazing town prior to committing to a move or who would prefer to maintain a home in a different city is available
• Experience Life Bonus
  • Additional non-production based annual bonus aimed at helping you live your best life!  Can be used for childcare, personal development, fitness memberships, travel

Recently named one of Time Magazine's 100 Greatest Places of 2021, Memphis is an excellent place to enjoy a healthy work-life balance. Plenty of outdoor attractions and Beale Street, Graceland, world-famous barbecue restaurants, several craft breweries and the Memphis Zoo are all convenient to Hillcrest.  The cost of living is low.  Our arts and music scene is vibrant and growing!  Learn more at https://wearememphis.com/

Competencies:

• Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and  assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other  necessary examinations. Diagnosis and prescribe appropriate treatment.
• Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
• Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
• Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
• Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
• Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
• Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.

Qualifications:

• Veterinarian degree (DVM) from an accredited college or university.
• Current State Veterinary License.
• DEA registration must be obtained and maintained.
• Experience overseeing Veterinary Technicians and Assistants as well as other hospital or practice staff.
• Must demonstrate a desire to continue learning in veterinary care and participate in leading staff training.

Position Knowledge and Skill Requirements:

• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

To be connected with the Hillcrest team, contact Leslie Lynette, RVT, CVPM at LLynette@petvetcarecenters.com.

#LI-LL1